Chemily's Terms & Conditions

Before confirming your order with Chemily’s Cakes please read the below Terms and Conditions. This document tells you the terms and conditions in which we sell and supply goods to you.  Payment of your booking deposit confirms your agreement with our Terms and Conditions.

 

Booking 

To secure your booking with Chemily’s Cakes, we require a non-refundable booking deposit of £150 for wedding orders, and £50 for celebrations cakes and all other products. Your date is not secured and your order is not confirmed until we have received the booking deposit.

 

All quotations will be sent via e-mail and are valid for 7 days from date of issue. We reserve the right to revise prices after this period.

 

Remaining Balance

For Wedding Orders, the balance of your invoice must be paid in full no later than 4 weeks before the date of delivery.

 

For Celebration Cake orders and all other orders, the balance of your invoice must be paid in full no later than 24 hours before the date of delivery unless agreed otherwise.

 

Cancellations

All cancellations must be made in writing. If for any reason you have to cancel your booking, the booking deposit is non-refundable. 

 

For cancellations of wedding orders, with less than 4 weeks’ notice, the full payment (including the booking deposit) is non-refundable. For cancellations of celebrations cakes and all other orders, with less than 12hours’ notice, the full payment (including booking deposit) is non-refundable.

 

Delivery/Set Up

We are happy to deliver your cakes at an extra charge. This will be included in your initial quote.

 

Once the order has been delivered and set up or collected you are responsible for it and we will not accept any responsibility for any loss or damage arising. If the cake is moved after set up the Company will not take any responsibility for any loss or damage arising. 

 

If you request that we leave your cakes somewhere or with someone, this is your responsibility. We will not be liable if they do not arrive with you safely after we have handed them over.

 

Postponements

If you wish to postpone your wedding booking date for any reason, you must request this by email, and we will check our availability. A £25 postponement admin fee would apply. All deposit payments would then be transferred to the new date and any items listed in the invoice, provided they are available. 

 

In the event that Chemily’s Cakes are not available for the postponed Wedding/Event date, our cancellation policy (above) remains. 

 

Postponements are available up until 4 weeks before the scheduled event date, after this, dates are non-transferable and final balances for the original dates are payable. 

 

We therefore strongly recommend you take out wedding insurance to cover your date. 

 

Hire Items

All hire items belong to Chemily’s Cakes and must not be defaced, tampered with or changed.  All breakages, loss or damages must be paid to replace like for like within 7 days of event.  

 

All hire items are your responsibility until they are returned back to Chemily’s Cakes.

 

Damaged, broken or lost Items will remain the property of the Company and a replacement charge will be invoiced to the Customer for any products that are damaged, broken or lost.  These items will be invoiced to the Customer to replace like for like including P&P.

 

Unless stated otherwise all hire items must be returned within 3 days of hire.

 

Final Design 

We will creative your orders exactly as written throughout correspondence and on the confirmation email which is sent 4 weeks before the delivery date. Please double check that it is detailed as you require. 

 

By paying your final invoice, you are confirming that what is detailed on the final confirmation is exactly what you want us to provide.

 

Allergies

We cannot guarantee that any of our products do not contain any substance that may cause some form of allergic reaction. You are responsible for advising your guests of this and we will not accept any liability for any loss, damage or injury from exposure to anything which might cause an allergic reaction. This may include, but without limitation, nuts, nut products, alcohol, dairy, wheat, sulphates or colouring.  

 

You should also note that some decorations are not edible (fresh flowers, wires, ribbons, pins, jewels, boards, etc). You are responsible for advising your guests of this and we will not accept any liability for any loss, damage or injury arising from any such exposure. 

 

A dietary list of ingredients can be provided to you if required. This must be requested a minimum of 4 weeks before your event. If a venue require a list of ingredients this is to be requested via you and not the venue

 

Our products contain gluten, wheat, dairy, eggs and may contain traces of nuts unless otherwise stated.

 

We are willing to accommodate for certain allergies however, please consider this is a working kitchen full of a wide range of ingredients. We will use the correct ingredients for your allergy but we cannot guarantee it will be free from that particular requirement due to the kitchen it is baked in. We accept no liability for customers suffering allergic reactions from eating our cakes.

 

The following ingredients are used in my standard cakes and cupcakes:

Self Raising Flour, Butter, Caster Sugar, Eggs, Milk, Flavourings (if requested), Icing Sugar, Cream, Whitening, White Chocolate (for fondant cakes), Fondant Covering, may contain traces of nuts.

 

The following ingredients are used in my cookies:

Plain Flour, Butter, Caster Sugar, Eggs, Fondant icing (for decorating), may contain traces of nuts.

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Chemily’s Cakes do not hold any responsibility for adverse weather conditions affecting access to any venue. Chemily’s Cakes will give every attempt to get to the venue only when it is deemed safe.. 

 

Chemily’s Cakes cannot be held responsible for ‘Acts of God’ (Fire, flood etc), Government Advice, Pandemics, labour disputes, failure of electricity supply and any other unforeseeable circumstance that prevent the promise of its services. 

 

Chemily’s Cakes reserve the rights to review and update the Terms and Conditions periodically.

Privacy

The privacy and security of your information is important to us. This Privacy Notice explains the types of personal data we may collect about you, how we use it, who we share it with and how long we keep it for.

 

This privacy policy may change from time to time. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

 

To enable us to provide you with the right product or service to meet your needs, we collect personal information from a number of sources including our website contact form, our subscribe form, our shop platform, wedding shows and events.

 

The personal data we collect is made up of some or all of the following: name, email address, phone number, contact address, dietary requirements. Your personal data is only used to carry out the services we offer.

 

When paying for products on our website, we use the WixStores and Paypal for all transactions. Therefore we can access the details you share with Paypal when making a purchase on our website. Please refer to Paypal’s Privacy Policy for details of how this information is protected and stored.

 

Whenever we collect or process your personal data, we will only keep it for as long as is necessary.

 

We do not share personal data with any third parties, bodies or organisations.

 

Under Data Protection Law you have the right to request details of any personal information that we hold about you and for this information to be disregarded. 

 

You also have the right to change the permissions that you have given us in relation to how we may use your dinfromation and you have the right to request that we stop using your information or that we delete all personal information that we hold relating to you. You can exercise these rights at any time by emailing us at chemilys@outlook.com.

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In the event you are not happy with your cake, please email me on chemilys@outlook.com and we can discuss the issue further.

 

If you are dissatisfied with any decision or policy that we have made, please contact me so we can explain how that decision or policy was reached.

Receive special offers and first look at new products:

chemilys@outlook.com

07715620889

United Kingdom

 

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