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chemilys@outlook.com

07715620889

United Kingdom

 

Copyright ©2018 by Chemily's Cakes || Terms & Conditions 

Chemily's Terms & Conditions

Before booking your cake with Chemily’s Cakes please read the below Terms and Conditions.

 

Booking 

 

To secure your booking with me I require a non-refundable deposit of £150 for wedding cakes, and £50 for celebrations cakes and all other products. Your date is not secured and your order is not confirmed until I have received the deposit.

 

Remaining Balance

The balance of your order is due to be paid in full 4 weeks before your big day, or on delivery for celebration cakes and all other products. 

 

If for any reason you have to cancel your booking, the deposit already paid is non-returnable. If you cancel within 4 weeks of your wedding the full balance is non-returnable. 

 

We do offer payment plans to spread the cost of your wedding cake - please ask if you would like more information.

 

Stand Hire

Due to the expense of the different stands, it will cost different amounts to hire and a deposit will be required. The amount it will cost to hire will be stated in your invoice quote. 

 

You will receive your full deposit back when I have received the stand back in the original condition of clean, complete and undamaged. 

 

If it is not in original condition the stand hire deposit will not be returned to you, as the stand will need to be replaced.

 

Final payment 

I will produce your cakes exactly as written throughout correspondence and on the confirmation email which is sent 1 month before the wedding date. Please double check that it is detailed as you require. 

 

By paying your final invoice, you are confirming that what is detailed on the final email is exactly what you want me to provide. 

 

Delivery

I am happy to deliver your cakes. For wedding cakes, this is included in your initial quote. For other cakes and products, I can give you a price for delivery based on the location for delivery.

 

Set up 

Please make sure that the correct address and postcode of your venue is on your invoice. 

 

If you request that we leave your cakes somewhere or with someone, this is your responsibility. I will not be liable if they do not arrive with you safely after I have handed them over. I will not be held liable if anything happens after I have set the cake up. I wont be held responsible for any damage to the cakes or the stand after I have delivered them to you or your venue.

 

Allergies

Our cakes contain gluten, wheat, dairy and eggs unless otherwise stated.

 

I am willing to accommodate for certain allergies however, please consider this is a working kitchen full of a wide range of ingredients. I will use the correct ingredients for your allergy but I cannot guarantee it will be free from that particular requirement due to the kitchen it is baked in. I accept no liability for customers suffering allergic reactions from eating our cakes.

 

The following ingredients are used in my standard cakes and cupcakes:

Self Raising Flour, Butter, Caster Sugar, Eggs, Milk, Flavourings (if requested), Icing Sugar, Cream, Whitening, White Chocolate (for fondant cakes), Fondant Covering

 

The following ingredients are used in my cookies:

Plain Flour, Butter, Caster Sugar, Eggs, Fondant icing (for decorating)

Privacy

The privacy and security of your information is important to us. This Privacy Notice explains the types of personal data we may collect about you, how we use it, who we share it with and how long we keep it for.

 

This privacy policy may change from time to time. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

 

To enable us to provide you with the right product or service to meet your needs, we collect personal information from a number of sources including our website contact form, our subscribe form, our shop platform, wedding shows and events.

 

The personal data we collect is made up of some or all of the following: name, email address, phone number, contact address, dietary requirements. Your personal data is only used to carry out the services we offer.

 

When paying for products on our website, we use the WixStores and Paypal for all transactions. Therefore we can access the details you share with Paypal when making a purchase on our website. Please refer to Paypal’s Privacy Policy for details of how this information is protected and stored.

 

Whenever we collect or process your personal data, we will only keep it for as long as is necessary.

 

We do not share personal data with any third parties, bodies or organisations.

 

Under Data Protection Law you have the right to request details of any personal information that we hold about you and for this information to be disregarded. 

 

You also have the right to change the permissions that you have given us in relation to how we may use your dinfromation and you have the right to request that we stop using your information or that we delete all personal information that we hold relating to you. You can exercise these rights at any time by emailing us at chemilys@outlook.com.

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In the event you are not happy with your cake, please email me on chemilys@outlook.com and we can discuss the issue further.

 

If you are dissatisfied with any decision or policy that we have made, please contact me so we can explain how that decision or policy was reached.